Highlands Consulting offers a range of Business Process Reengineering (BPR) and Business Process Improvement (BPI) capabilities, from rapid improvement techniques through full-scale transformation methods, giving us the flexibility and ability to help organizations of all sizes and needs. We help organizations increase efficiency, reduce costs, and improve processing times by identifying and resolving deficiencies in their existing processes, as well as adapt current processes to accommodate large-scale technology, policy, or organizational changes.
Our systematic approach to BPR/BPI includes the following phases:
- Current State Analysis – Evaluate the “As-Is” environment to identify opportunities for improvement in addition to known “pain points”
- Future State Design – Identify solutions and process changes, and develop the “To-Be” environment
- Gap Analysis – Analyze the gap between current and future states, as well as the impact to each level in the organization, forming the basis for Organizational Change Management activities
- Performance Measurement – Identify ways to measure and monitor process efficiency
What Makes Us Different
While our techniques draw on proven methodologies such as Lean Six Sigma, Kaizen, and Business Process Model and Notation (BPMN), Highlands Consulting recognizes the importance of employee involvement to define and embrace new processes. We tailor our approach to meet each client’s objectives and work collaboratively to identify low or no-cost solutions and implement rapid results.