Jessica has over 11 years of experience in strategic communications and content design consulting for both private and public sector clients. She offers unique skills in user research, user journey mapping, heuristic analysis, and usability testing. Jessica has a Bachelor of Arts in English and Linguistics from the University of Florida and a Master of Science in Information Studies (MSIS) from the University of Texas at Austin. She was also a Fulbright Scholar at the Hong Kong Institute of Education.