Organizational & Process Change

Since 2002, Highlands Consulting has helped large or complex organizations follow a structured approach to organizational, process, and digital change, resulting in efficiencies, faster adoption, reduced costs, and improved service.

Organizational Change Management

Whether transformational or incremental, change is difficult. Our structured approach to organizational change management (OCM) focuses on empowerment, collaboration, communication, and knowledge transfer. Over ten years ago, Highlands Consulting developed and executed one of the largest OCM programs in the State, to support implementation of a $515 million pension administration system. The enterprise transformation impacted thousands of internal users and millions of external users.

We were the first Prosci-certified Change Management Practitioners (CMPs) in California, and many of us are also Certified Change Management Professionals (CCMPs). And while credentials are important, our consultants average 12 years of hands-on OCM experience. We have tailored industry methods for each client need ranging from change readiness, leadership development, change agent training, communications, change implementation support, and reinforcement for long-term sustainability.

Process Analysis and Change

Based on each unique client need, we select an established process improvement methodology such as Rapid Process Improvement (RPI), Lean Six Sigma, Kaizen, and Business Process Model Notation (BPMN) to analyze the Current State, design the Future State, and determine the gaps. Highlands Consulting recognizes the importance of client involvement to define and embrace new processes that link strategy, people, and digital needs. We look at the big picture to identify the gaps between the current and future states and then dig into the details as we collaborate with our clients to both define and improve their business processes.

What Makes Us Different

Organizational change management is in our DNA. Our consultants have a deep passion for helping organizations and individuals adapt to new processes and systems.

Example Clients

California Public Employees’ Retirement System (CalPERS), California Child Welfare Digital Services (CWDS), California Department of Social Services (CDSS), and California State Teachers’ Retirement System (CalSTRS).