Tag: client service

3 Success Factors for Virtual Process Improvement Teams

Working remotely isn’t always easy, especially during real-time business process improvement (BPI) efforts involving many stakeholders. In the past year, we’ve evolved three success factors for facilitating BPI sessions virtually: Take time to scope the effort to avoid rework. Though it can be tempting to…

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Let’s All Rise to the Challenge

For over a year now, I’ve had the privilege of helping the California Department of Public Health (CDPH) respond to the COVID crisis. It’s been a colossal effort by CDPH and its partners to stand up new systems and processes to support the testing, contact…

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4 Reasons Why We Develop Custom Videos for Training

Video is a powerful and effective way to train staff and develop a team. Here are four reasons why: Videos are flexible You can customize videos for unique audiences. Different people learn and absorb information differently, and video accommodates everyone. You can make the video…

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Impact of COVID-19 on Transportation in California

Highlands Consulting has long served State transportation clients and has been closely following the effect of the COVID-19 pandemic on this area. In September, the Legislative Analyst’s Office (LAO) released a new transportation policy post on the “Impact of COVID-19 on State Transportation Revenues.” It…

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Doing Organizational Change Management Remotely

“Change is hard at first, messy in the middle, and gorgeous at the end.” –Robin Sharma For most organizations, teams are facing a flurry of change in 2020 – not just technology and business changes, but also lifestyle changes due to the pandemic and working…

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FI$Cal: Beyond Fiscal Functionality

FI$Cal, or the Financial Information System for California, is far more than the state’s accounting, budgeting, and procurement system.  As a robust enterprise resource planning (ERP) system, FI$Cal has unique capabilities that departments are beginning to realize. We’ve previously highlighted our work implementing FI$Cal functionality…

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Facilitating Business Process Improvement in a Virtual Setting

At Highlands, we have helped dozens of clients improve their business processes through facilitated meetings, in person. With stay-at-home orders, we knew we had to adapt to a fully digital setting. Here are three of our many lessons learned: Choose the platform wisely. There is…

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Improving Traffic Safety in California

Highlands Consulting has a long history of providing services to California’s transportation departments. Since joining the team I have worked on transportation projects and discovered a new passion for traffic safety. Most recently, we helped the Office of Traffic Safety develop their 2020-2023 Strategic Management…

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Leveraging Technology in the COVID-19 Pandemic

Highlands Consulting helps government clients manage digital transformation. There’s an image floating around LinkedIn and Twitter asking people “Who led the digital transformation of your company? 1. CEO; 2. CTO; or 3. COVID-19?” Many of us might circle answer #3. Change was hard before the…

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Transitioning to FI$Cal Department-Wide

Implementation of the Financial Information System for California (FI$Cal) represents massive change across the entire state. Highlands Consulting is wrapping up the second phase of a FI$Cal transition effort for a large state department. Phase one transitioned administrative staff in the Accounting, Budgets, and Procurement…

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