Celebrating 20 Years!

Published by Mike Cappelluti

This month we celebrate our 20th year in business and now coming to the realization that our firm is no longer a teenager. At the ripe age 20 we are just now coming into our own. We continue to improve our methodologies based on real world experiences. For example, our IT project management approach is evolving. From what was first pure PMBOK, then to Agile, and now to a hybrid approach that takes the best of Waterfall and Agile to better balance accountability and flexibility. We are melding this with lessons learned from our organizational change management and business process improvement practices. With a major push from COVID-19, we have further embedded authenticity, empathy, curiosity, and communication into our engagements. And we have learned how to apply this in a virtual setting.

As we enter our twenties, we are noticing changes with our clients as well. What were once entrenched positions suddenly vanished. We no longer have to make an elaborate case for web-based services, electronic workflow, and digital signatures. We are seeing quicker assessments and more decisive leadership. And most significantly, witnessing quick decisions made based on what’s better for the whole organization. Yet just like anyone turning twenty we cannot help but wonder what the future has in store for us. Will it be hybrid work? Will it be stops and starts due to on-going Covid-19 variants? As we grow larger can we continue to adapt and change? I am optimistic that the answers are all a resounding yes.

On a personal note, I am deeply overwhelmed with gratitude for all of our Clients, Employees, and Partners who continue to choose Highlands Consulting. Thank you from the bottom of my heart for your dedication to us. It’s been an absolute privilege to do this for the past two decades. We operate to be the Firm of Choice and we haven’t waivered on that in twenty years.