Tag: change

Embracing Change at the PegaWorld Conference

Last month, Eric Norton and I attended Pega’s annual conference, PegaWorld2019, along with 5,000 professionals from across the globe. Pega is an innovative platform that has automated business processes for large and small organizations, including a growing number of State of California departments. Highlands Consulting’s…

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Thinking about Change Globally, Acting on Change Locally

I recently attended the 2019 ACMP Global Conference in Orlando with a new perspective this year. Having recently been appointed as Treasurer to the ACMP NorCal Chapter Board, my mission was twofold: to absorb the latest global thinking about change management, then to bring those…

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5 Ways to Manage Your Emotions During a Change

Maybe your organization’s big audacious goal involves changing technology and processes. Or perhaps you set some ambitious personal goals and are in the throes of marathon training or dieting. Whenever change is involved, some good, bad, and downright ugly emotions are bound to turn up.…

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FI$Cal: A Non-IT Project?

The Financial Information System for California, known as FI$Cal, is setting records for state IT project expenditures. But from the perspective of departments transitioning to this new technology, it’s not an IT project in the traditional sense. For these departments, success depends upon their ability…

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Human Learning Theory… for All Ages!

All projects require learning of some kind – to work with a new team, to understand new processes, and/or to use new systems. As managers lead teams through the learning process, they can draw upon learning theories such as andragogy, constructivism, behaviorism, and cognitivism. But…

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Change Networks

A network, by definition, is a group or system of interconnected people or things. In a Change Management setting, we often times create a people-based network to introduce business change to the organization.  Change Networks provide many benefits, one of which is to increase adoption…

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Consultant Speak vs. the Nitty Gritty

For nearly 30 years, I’ve enjoyed working in the government technology industry, focused on serving the State of California. Along the way, I’ve met and worked with hundreds of amazing consultants with business and technical expertise. In recent years, I’ve become sensitive to what our…

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5 Steps to Achieve Your New Year’s Resolution

In the business world, 70% of new initiatives fail, resulting in the frustration of going over budget, being late, and/or not delivering expected benefits. Unfortunately, we experience the same transitional heartburn in our personal lives. Over 70% of “resolvers” successfully change through the first week…

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ACMP NorCal Change Symposium

A powerful energy flowed through the conference room in San Mateo, where approximately 100 change management professionals and 10 presenters gathered for the ACMP Northern California Chapter’s Change Symposium. It was a fun and eventful day, filled with engaging presentations and delightful conversations. We even…

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How Many Balls Are You Juggling?

The Prosci ADKAR individual model of change (Awareness – Desire – Knowledge – Ability – Reinforcement) posits that people must first be aware of the need for a change before they can commit to it. Yet we all know situations where we firmly believe a change is…

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