Tag: communication

Making the Most of a Professional Conference

Conferences for professional development can be fun and exciting. They offer an opportunity to get out of the day-to-day bubble, learn new things, meet new people, and shift one’s mindset. Ideally, the excitement from a conference translates back to the office routine. I recently attended…

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Creativity and Collaboration: How Improv Transforms Business

Improv, short for improvisation, is an art form that involves creating spontaneous performances without a script or predetermined plan. At first glance, it may seem unrelated to the business world, but I recently realized its profound impact on my professional growth. Here are three ways…

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A Rose by Any Other Name…

“A rose by any other name would smell as sweet.” – William Shakespeare It’s that time of year when I check-in on all those resolutions, transformations, and brave goals that I set to achieve in the New Year. As a Change Consultant, I have a…

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Lots of Good News

Part of my role at Highlands is to post articles that are meaningful to our clients and colleagues. However, researching industry developments and good news can be challenging sometimes. But as an eternal optimist, I’ve found some great sources including Good News Network and Beautiful…

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Rediscovering the Value of In-Person Team Meetings

Since May 2020, I’ve been part of a large team working on California’s response to the COVID-19 pandemic. Over countless virtual meetings, chats, and emails, we’ve spent long days and occasional weekends “together” sharing many experiences and successes over the past years. Earlier this month,…

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Communicating Scientific Information

Since the pandemic began, the vast amount of online information has been difficult to filter. We all seek “just the facts” but opinions win our attention (and are rewarded with clicks). Unfortunately, the most reliable sources are often the least visited, so they fall to…

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Tactics for Developing High Quality Reports

One of the most common deliverables we produce as consultants are written reports. In public sector consulting, report types can vary widely, from open-ended “Blue Sky” reports (such as this program findings report) to more standardized, structured products (such as IT planning documentation). Each has…

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4 Reasons Why We Develop Custom Videos for Training

Video is a powerful and effective way to train staff and develop a team. Here are four reasons why: Videos are flexible You can customize videos for unique audiences. Different people learn and absorb information differently, and video accommodates everyone. You can make the video…

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Doing Organizational Change Management Remotely

“Change is hard at first, messy in the middle, and gorgeous at the end.” –Robin Sharma For most organizations, teams are facing a flurry of change in 2020 – not just technology and business changes, but also lifestyle changes due to the pandemic and working…

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Connecting Digitally – Together Mode in MS Teams

These days it’s easy to feel disconnected, especially if you are working from home full-time. Gone are the casual hallway conversations, replaced by days filled with virtual meetings. As wonderful as it is to see other people (even digitally), virtual meeting fatigue is common. To…

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