Tag: client service

The Six Core Concepts of Business Analysis

In my current role as an acquisition consultant, I am helping California agencies plan and procure new information technology solutions. Starting with a structured approach to business analysis has set the stage for success. The Business Analysis Core Concept Model (BACCM™), developed by the International Institute…

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Getting from A to B

I have always been passionate about automobiles and traveling so it seems fortuitous that a lot of our recent consulting projects in 2015 and 2016 have been on these very topics. On the strategic and business planning front we recently facilitated executives at the California…

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Congratulations to Our Newly Certified SAFe Agilists!

Highlands is proud to announce that nine of our consultants are now certified in the Scaled Agile Framework (SAFe): Nikki Angle, Demetre Haralambakis, Michele Rickey-Pidd, Mike Cappelluti, Eric Norton, Will Cuper, Judy Melson, Amanda Priest, and Jacob Olson. SAFe delivers a strategy for implementing Agile at…

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Case Study: Owning the Change Determines IT Success

The Highlands Consulting Group is assisting the State of California Office of Statewide Health Planning and Development (OSHPD) with implementation of ePlanCheck (ePC), a tool for the electronic submission, review, and approval of architecture and other building plans. ENVISION: We are using our knowledge of…

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What are Mid-Level Requirements – and Why Do We Need Them?

As we help our clients adapt to the State’s new Project Approval Lifecycle, we find we’re being asked to define “mid-level requirements” to support the alternatives analysis that happens early in the procurement process. For those who aren’t familiar with the Project Approval Lifecycle –…

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IT Procurement 101: The Myth of the 50/50 Procurement Evaluation

A growing trend in public sector information technology (IT) procurement is the 50/50 evaluation: assigning 50% of available points to cost and 50% to the solution. The logic is that weighing cost at 50% forces bidders to reduce their costs and assures the buyer the…

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Organizational Change Management in an Agile Environment

In our last blog post, my colleague Nikki Angle wrote about the myths and realities of Agile in government. It’s a significant shift that requires increased communication, readiness assessments, training, and reinforcement – all components that we deliver every day through organizational change management. Two State of California…

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Agile in Government: Myths vs. Realities

We hear about ‘Agile’ in government projects more and more frequently. It’s not a new concept, but one with many misconceptions that can derail a transition from a Waterfall to Agile environment. According to Maria Burton from Focus on Training, her teams experienced three common myths as they transitioned…

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We’ve Moved!

Highlands Consulting has outgrown our former office space on the 15th floor of the Wells Fargo Building in Downtown Sacramento. Our weekly all-staff meetings were getting crowded and our existing lease was ending, so we were pleased to find a new, larger office on the…

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CalTech Announces New Project Approval Lifecycle

Last week, the California Department of Technology (CalTech) celebrated the release of the new IT Project Approval Lifecycle (PAL). A result of the State Technology Approval Reform (STAR) initiative, the PAL replaces the current feasibility study report (FSR) and procurement processes with a new iterative…

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