Shining Bright at the 2024 CWDA Conference
Highlands Consulting is providing strategic communication services on the CWS-CARES project. CWS-CARES stands for Child Welfare Services – California Automated Response and Engagement System. It replaces the existing statewide 30+ year old California Child Welfare Services/Case Management System (CWS/CMS) with a Comprehensive Child Welfare Information…
Read MoreBook Club Benefits
Reading is a decadent activity for me. There is always some “work” to be done which I prioritize over sitting still to read a book. So, when my colleagues started a book club, I saw an opportunity to help me slow down, change my priorities,…
Read MoreConnecting with the OCM Community
I recently had the opportunity to participate in my first major organizational change management (OCM) conference since the pandemic started – the 2024 San Diego Change Conference. After four years of video conferences and online meetings, I had many questions about this large in-person event.…
Read MoreMaking the Most of a Professional Conference
Conferences for professional development can be fun and exciting. They offer an opportunity to get out of the day-to-day bubble, learn new things, meet new people, and shift one’s mindset. Ideally, the excitement from a conference translates back to the office routine. I recently attended…
Read MoreCreativity and Collaboration: How Improv Transforms Business
Improv, short for improvisation, is an art form that involves creating spontaneous performances without a script or predetermined plan. At first glance, it may seem unrelated to the business world, but I recently realized its profound impact on my professional growth. Here are three ways…
Read MoreReflections
At times, my career has taken me to places that I never thought it would. I never imagined embracing change management as a profession when I was in college – I didn’t even know what it was. I didn’t think I would love teaching change…
Read MoreThe Value of My Summer Internship
If you were to ask a college student, “what do you aspire to be?” or “what career path do you want to pursue?” many (including myself) would say “I don’t know yet” or “I am still figuring it out.” I was fortunate to have had…
Read More4 Reasons Why We Develop Custom Videos for Training
Video is a powerful and effective way to train staff and develop a team. Here are four reasons why: Videos are flexible You can customize videos for unique audiences. Different people learn and absorb information differently, and video accommodates everyone. You can make the video…
Read MoreWhat Changes Will Stick?
I recently had the opportunity to lead a Change Management discussion with a local graduate school class. During the Question and Answer portion, the discussion naturally turned to the changes that we are experiencing during the COVID-19 timeframe. The one question that stood out to…
Read MoreHuman Learning Theory… for All Ages!
All projects require learning of some kind – to work with a new team, to understand new processes, and/or to use new systems. As managers lead teams through the learning process, they can draw upon learning theories such as andragogy, constructivism, behaviorism, and cognitivism. But…
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