Author: Judy Melson

Doing Organizational Change Management Remotely

“Change is hard at first, messy in the middle, and gorgeous at the end.” –Robin Sharma For most organizations, teams are facing a flurry of change in 2020 – not just technology and business changes, but also lifestyle changes due to the pandemic and working…

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Leveraging Technology in the COVID-19 Pandemic

Highlands Consulting helps government clients manage digital transformation. There’s an image floating around LinkedIn and Twitter asking people “Who led the digital transformation of your company? 1. CEO; 2. CTO; or 3. COVID-19?” Many of us might circle answer #3. Change was hard before the…

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Achieving Agile Success in the Public Sector

As the Agile Methodology continues to gain momentum in the public sector, we’ve put together a list of insights to help make your next Agile project a success. Initial Scope.  Many of us rush straight into software development…because it’s Agile. But the most important step…

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Embracing Change at the PegaWorld Conference

Last month, Eric Norton and I attended Pega’s annual conference, PegaWorld2019, along with 5,000 professionals from across the globe. Pega is an innovative platform that has automated business processes for large and small organizations, including a growing number of State of California departments. Highlands Consulting’s…

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5 Ways to Manage Your Emotions During a Change

Maybe your organization’s big audacious goal involves changing technology and processes. Or perhaps you set some ambitious personal goals and are in the throes of marathon training or dieting. Whenever change is involved, some good, bad, and downright ugly emotions are bound to turn up.…

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5 Steps to Achieve Your New Year’s Resolution

In the business world, 70% of new initiatives fail, resulting in the frustration of going over budget, being late, and/or not delivering expected benefits. Unfortunately, we experience the same transitional heartburn in our personal lives. Over 70% of “resolvers” successfully change through the first week…

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ACMP NorCal Change Symposium

A powerful energy flowed through the conference room in San Mateo, where approximately 100 change management professionals and 10 presenters gathered for the ACMP Northern California Chapter’s Change Symposium. It was a fun and eventful day, filled with engaging presentations and delightful conversations. We even…

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The Six Core Concepts of Business Analysis

In my current role as an acquisition consultant, I am helping California agencies plan and procure new information technology solutions. Starting with a structured approach to business analysis has set the stage for success. The Business Analysis Core Concept Model (BACCM™), developed by the International Institute…

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7 Ways to Boost Creativity in the Conference Room

That moment during a brainstorming workshop when you ask for input and your team begins to avoid eye contact.  You ask, is it me or did the coffee pot suddenly stop working this morning?  Perhaps the problem is creativity within groups.  We’ve all met the…

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Team Communication: Online and Off

In order to communicate effectively, just how entangled in the “World Wide Web” do teams have to be? My first time living abroad, I realized that my team was just a click away, even though I was 6,000 miles from home. Technology was my lifeline…

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