Tag: business process

Leveraging Technology in the COVID-19 Pandemic

Highlands Consulting helps government clients manage digital transformation. There’s an image floating around LinkedIn and Twitter asking people “Who led the digital transformation of your company? 1. CEO; 2. CTO; or 3. COVID-19?” Many of us might circle answer #3. Change was hard before the…

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Transitioning to FI$Cal Department-Wide

Implementation of the Financial Information System for California (FI$Cal) represents massive change across the entire state. Highlands Consulting is wrapping up the second phase of a FI$Cal transition effort for a large state department. Phase one transitioned administrative staff in the Accounting, Budgets, and Procurement…

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Finding the (Often Hidden) Benefits of FI$Cal

Nearly all designated State departments have been using FI$Cal for at least a year now. And with such a complex system, it’s been challenging indeed. Many of us at Highlands are continuously evaluating how to help our clients take full advantage of FI$Cal and gain…

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Embracing Change at the PegaWorld Conference

Last month, Eric Norton and I attended Pega’s annual conference, PegaWorld2019, along with 5,000 professionals from across the globe. Pega is an innovative platform that has automated business processes for large and small organizations, including a growing number of State of California departments. Highlands Consulting’s…

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FI$Cal: A Non-IT Project?

The Financial Information System for California, known as FI$Cal, is setting records for state IT project expenditures. But from the perspective of departments transitioning to this new technology, it’s not an IT project in the traditional sense. For these departments, success depends upon their ability…

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Consultant Speak vs. the Nitty Gritty

For nearly 30 years, I’ve enjoyed working in the government technology industry, focused on serving the State of California. Along the way, I’ve met and worked with hundreds of amazing consultants with business and technical expertise. In recent years, I’ve become sensitive to what our…

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The Six Core Concepts of Business Analysis

In my current role as an acquisition consultant, I am helping California agencies plan and procure new information technology solutions. Starting with a structured approach to business analysis has set the stage for success. The Business Analysis Core Concept Model (BACCM™), developed by the International Institute…

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Rapid Process Improvement

A team of Highlands’ consultants were recently certified by PQS, Inc., to facilitate Rapid Process Improvement (RPI) events. RPI is a highly-interactive method of business process analysis that focuses on resolving problem workflows and returning rapid results that can be implemented quickly. RPI is based…

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