Tag: client service

GenAI for Change Leaders

In the past year, I’ve been learning and talking a lot with other Change Leaders and Project Managers about Generative Artificial Intelligence, or GenAI. This is an exciting time for people who lead changes in their organizations, because GenAI can help them perform better in…

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Leveraging Pandemic Investments

California invested significantly in new or improved IT systems in response to the COVID-19 pandemic. These initiatives, such as deploying a statewide contact tracing platform and systems for vaccine distribution and appointment scheduling, met critical needs that existed long before the pandemic. With the worst…

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Playing a Part in “Rebuilding California”

It has been almost two years since the Infrastructure Investment and Jobs Act (IIJA) was signed. This landmark law includes federal policy direction and funding for climate action, zero-emissions vehicle deployment, social equity, and multi-modal transportation investments – all critical initiatives for our State. Highlands…

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Creativity and Collaboration: How Improv Transforms Business

Improv, short for improvisation, is an art form that involves creating spontaneous performances without a script or predetermined plan. At first glance, it may seem unrelated to the business world, but I recently realized its profound impact on my professional growth. Here are three ways…

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A Rose by Any Other Name…

“A rose by any other name would smell as sweet.” – William Shakespeare It’s that time of year when I check-in on all those resolutions, transformations, and brave goals that I set to achieve in the New Year. As a Change Consultant, I have a…

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Meaningful Peer Exchange and Collaboration

As a public sector consultant, I have the privilege to help design and implement projects that are shaping California’s future. One of the ways I do this is through meeting facilitation. Regardless of the discussion topic, my priority is to guide my client towards a…

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Happy Lunar New Year!

As part of a State IT project with over 1200 team members, I’m pleased to be co-chair of our team’s Asian American Pacific Islander (AAPI) Employee Resource Group (ERG). I have developed multiple communications, teambuilding activities, and events to foster awareness of the AAPI community.…

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Rediscovering the Value of In-Person Team Meetings

Since May 2020, I’ve been part of a large team working on California’s response to the COVID-19 pandemic. Over countless virtual meetings, chats, and emails, we’ve spent long days and occasional weekends “together” sharing many experiences and successes over the past years. Earlier this month,…

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Communicating Scientific Information

Since the pandemic began, the vast amount of online information has been difficult to filter. We all seek “just the facts” but opinions win our attention (and are rewarded with clicks). Unfortunately, the most reliable sources are often the least visited, so they fall to…

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The Many Benefits of Internships

This summer, I was pleased to design an internship to enable a college student the chance to gain valuable skills outside of the classroom. Catarina has been studying at Columbia University and came to us with a positive “can-do” attitude. We were also fortunate to…

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