Tag: client service

Impact of COVID-19 on Transportation in California

Highlands Consulting has long served State transportation clients and has been closely following the effect of the COVID-19 pandemic on this area. In September, the Legislative Analyst’s Office (LAO) released a new transportation policy post on the “Impact of COVID-19 on State Transportation Revenues.” It…

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Doing Organizational Change Management Remotely

“Change is hard at first, messy in the middle, and gorgeous at the end.” –Robin Sharma For most organizations, teams are facing a flurry of change in 2020 – not just technology and business changes, but also lifestyle changes due to the pandemic and working…

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FI$Cal: Beyond Fiscal Functionality

FI$Cal, or the Financial Information System for California, is far more than the state’s accounting, budgeting, and procurement system.  As a robust enterprise resource planning (ERP) system, FI$Cal has unique capabilities that departments are beginning to realize. We’ve previously highlighted our work implementing FI$Cal functionality…

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Facilitating Business Process Improvement in a Virtual Setting

At Highlands, we have helped dozens of clients improve their business processes through facilitated meetings, in person. With stay-at-home orders, we knew we had to adapt to a fully digital setting. Here are three of our many lessons learned: Choose the platform wisely. There is…

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Improving Traffic Safety in California

Highlands Consulting has a long history of providing services to California’s transportation departments. Since joining the team I have worked on transportation projects and discovered a new passion for traffic safety. Most recently, we helped the Office of Traffic Safety develop their 2020-2023 Strategic Management…

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Leveraging Technology in the COVID-19 Pandemic

Highlands Consulting helps government clients manage digital transformation. There’s an image floating around LinkedIn and Twitter asking people “Who led the digital transformation of your company? 1. CEO; 2. CTO; or 3. COVID-19?” Many of us might circle answer #3. Change was hard before the…

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Transitioning to FI$Cal Department-Wide

Implementation of the Financial Information System for California (FI$Cal) represents massive change across the entire state. Highlands Consulting is wrapping up the second phase of a FI$Cal transition effort for a large state department. Phase one transitioned administrative staff in the Accounting, Budgets, and Procurement…

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What’s Measured Gets Done

 “If you don’t know where you’re going, any road will take you there.”–  Lewis Carroll In business, clear goals matter. When done well, a written strategic plan is both a path forward and a roadmap to help achieve an organization’s mission. That’s why our team…

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Achieving Agile Success in the Public Sector

As the Agile Methodology continues to gain momentum in the public sector, we’ve put together a list of insights to help make your next Agile project a success. Initial Scope.  Many of us rush straight into software development…because it’s Agile. But the most important step…

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Finding the (Often Hidden) Benefits of FI$Cal

Nearly all designated State departments have been using FI$Cal for at least a year now. And with such a complex system, it’s been challenging indeed. Many of us at Highlands are continuously evaluating how to help our clients take full advantage of FI$Cal and gain…

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